Get the Proof You Need to Make the Changes That Matter

Usability testing provides a unique perspective into the way people use your website. No other type of online website testing provides so much insight to how and why a visitor moves through your site and, more importantly, why they leave. Diagnos is the only online website usability testing service which not only includes a video user experience session, but also provides backend performance metrics with relation to the pages being examined.

Our Diagnos usability testing service includes both audio and video of a test subject making choices on and throughout your web pages. As they are navigating through your site, they vocally identify areas which are noteworthy. These items include slow load times, image clarity, call-to-action messages, product and content relativity, and much more. At the same time, our advanced testing software is performing its own testing to complement the user's comments.

What Type of Report Does Diagnos Produce?

The report output from Diagnos is a multimedia analysis associated with key areas of a website user experience. A customer is presented with a 15-20 minute video of a user navigating your website while making comments from their perspective. A secondary analysis by one of our qualified analysts is performed to qualify the session against the particular segment chosen for the session. When all of this is complete, a written report of the insights uncovered by the session is compiled and provided along with the video.

Additional features of the Diagnos system are available. These include:

• A full analysis of on and off page SEO efforts
• A page performance and site performance waterfall report
• Web Analytics Tag validation for the pages outlined in the testing
• Segment comparison based on industry

What does each Diagnos usability session cost?

User testing prices start at $19.95. This includes a website flowthrough with video, audio commentary, and follow-up analysis. Add-ons are described below.